Support & Policies
Refund Policy
We stand behind every batch.
If something isn’t right with your order, reach out within 24 hours of pickup and we’ll make it right.
Because each drop is small-batch and made fresh, we don’t offer refunds for change of mind — but we’ll always take care of quality issues.
Contact us at: hello@darkbutter.com
Privacy Policy
We only collect what we need to fulfill your order and keep you updated.
- Your email and phone are used for order updates and drop notifications
- We do not sell or share your information
- Payments are securely processed through Square
That’s it. No spam. No nonsense.
Terms of Service
By placing an order, you agree to the following:
- All orders are made-to-order in limited drops
- Pickup details will be provided closer to your scheduled date
- Orders must be picked up within the specified window
- We are not responsible for missed pickups
We keep it simple so we can focus on what matters — making great cookies.
Have a question about your order or an upcoming drop?
Email:hello@darkbutter.com
Phone: (317) 408-7731